Telehealth

Telehealth Services Overview

Telehealth services encompass a range of technologies and methods that facilitate remote healthcare delivery, adhering to the same standards as in-person visits. These services provide clients with convenient access to medical professionals, contributing to improved health outcomes and enhancing the efficiency of healthcare systems.

Methods of Conducting Telehealth

1. Video Conferencing

   
   This method allows for real-time visual and audio interactions between patients and healthcare providers. Utilizing secure platforms, patients can engage in face-to-face consultations from the comfort of their homes. Video conferencing is particularly beneficial for evaluations, follow-ups, and more complex care discussions.

2. Telephonic Consultations

   
   In scenarios where video capabilities are limited or unnecessary, telephonic consultations serve as an effective alternative. Patients can speak directly with their medical provider over the phone, allowing for assessments, treatment planning, and guidance without the need for physical presence.

3. Asynchronous Communication

   
   This method involves patient and provider interactions that do not occur simultaneously. Patients might use secure messaging platforms or patient portals to send health-related inquiries or updates. Providers can respond at their convenience, ensuring thorough and thoughtful communication.

How Clients Can Request Telephonic Consultations

To request a telephonic consultation, clients can follow these streamlined steps:

1. Visit Amigo Medical Center’s Website
   Navigate to the appointments section to access relevant information regarding telehealth services.

2. Send a WhatsApp message requesting a call back

   Text us via WhatsApp and our receptionist will call back to access your details, open a file and put you on a cue to be attended by Dr.

3. Contact the Healthcare Center
   Clients may call the center directly or send an email to request a telephonic consultation. When contacting, please provide:

   • Full name

   • Date of birth

   • Reason for consultation

   • Preferred contact number and availability

4. Confirmation of Appointment
   Once the request is received, our scheduling team will confirm the appointment time and provide any necessary instructions for the consultation.

5. Consultation
   At the scheduled time, the healthcare provider will initiate the call. Clients should ensure they are in a quiet environment to facilitate effective communication.

Telehealth services at Amigo Medical Center are designed to be comprehensive and accommodating, ensuring all clients receive quality care tailored to their needs. Whether through video, phone, or digital platforms, we are committed to fostering strong client-provider relationships.

Amigo Medical Center proudly offers telehealth services every day of the week, operating from 8:00 AM to 7:00 PM, Monday through to Saturday, to accommodate your busy and varied schedule. Our goal is to make healthcare as accessible and convenient as possible, no matter how hectic your day may be. After your consultation, you will promptly receive an electronic prescription along with a medical certificate for your ease and quick access, allowing you to manage your health effortlessly from home. For your added convenience, we accept both cash payments and medical aid options, ensuring flexible, accessible, and affordable healthcare for all our valued patients. This commitment reflects our dedication to providing comprehensive care that fits seamlessly into your life.